1. Principles
Engagements are commissioned by email and paid for once, through a secure payment link, after scope has been agreed. Because payment precedes scheduling, this policy is designed so that the Client is not disadvantaged by paying before an appointment time exists.
2. Full refund conditions
A full refund of the fee paid applies in each of the following cases:
- Cancellation by the Client at any time while no appointment time for a consultation session has been agreed in writing.
- Cancellation of the engagement by Halvora for any reason, at any stage.
- Inability of Halvora to deliver the engagement within a reasonable period after the stated duration, where the delay is not caused by the Client.
3. No automatic non-refundable clause
No part of the fee is designated as automatically non-refundable at the moment of payment. Any condition under which part of the fee may be retained is set out in this policy and confirmed in writing before payment.
4. Cancellation after an appointment time has been agreed
Once an appointment time has been agreed in writing, the following conditions apply. These conditions are disclosed before payment and repeated in the scheduling confirmation email:
- Cancellation or rescheduling requested in writing at least five business days before the agreed session: no charge; the session is rescheduled or, at the Client's request, the fee is refunded in full.
- Cancellation requested fewer than five business days before the agreed session: the session may be rescheduled once without charge. If the Client cancels the engagement instead, a refund is issued less the documented cost of review work already completed, which will be itemized in writing.
- Deliverables already issued in writing are not subject to refund.
5. How to cancel
Cancellation requests are made by email to contact@halvora-solutions.com, quoting the engagement name. The request is effective on the date received. Halvora acknowledges every cancellation request in writing.
6. Refund processing
Refunds are issued to the original payment method through the payment provider used for the secure payment link. Processing times depend on the provider and the Client's bank, and are typically between five and ten business days.
7. Changes to this policy
Changes to this policy apply only to engagements commissioned after the change is published. The policy in force at the time of payment governs that engagement.